Reports have emerged that Uzbek pilgrims who went to Saudi Arabia to perform Umrah have found themselves in a difficult situation. This was reported by Zamin.uz.
A citizen of our country, D.I., contacted the Consulate General, informing that the pilgrims would not be able to return to Uzbekistan at the planned time and would be forced to seek assistance.
According to the information, the airline tickets provided for the pilgrims indicated that they were supposed to fly from Medina to Uzbekistan on September 15, 2025. However, due to the travel agency not informing them in advance about problems with the tickets, the pilgrims were left in an uncertain situation.
Representatives of the agency only gave vague answers such as "they may leave in the coming days." This especially increased anxiety among the elderly and women.
The Consulate General investigated the situation and immediately held negotiations with the travel agency. They demanded measures to ensure the safety of the pilgrims and to arrange their prompt return to Uzbekistan.
Agency representatives stated that due to technical and organizational problems with the airlines, the tickets were not purchased on time. Following this, the Consulate General instructed the company to temporarily accommodate the pilgrims in a hotel and to purchase new tickets.
As a result, all pilgrims were placed at the Samaa Al-Misk hotel in the city of Mecca. Through further negotiations, new tickets were purchased for them.
On September 17, 2025, the pilgrims returned to Uzbekistan on a Fly Khiva airline flight from Medina to Tashkent. The Consulate General monitored the entire process, ensuring that our citizens safely reached their homeland (source: zamin.uz).
