According to the analysis of the information published by the Public Oversight Portal on July 21, 2025, local services in Tashkent city are facing difficulties in reviewing citizens' applications. This was reported by Upl.uz.
As of July 18, out of the total unresolved issues, 1771 are in the review process, and the number of overdue applications requiring immediate intervention has reached 4982. In the past week, another 1320 complaints have been received from the capital's residents.
There is a significant difference in the efficiency rating of district administrations. The highest result was shown by the Uchtepa district, achieving a score of 8.42 in a 10-point system.
In contrast, the lowest score was in the Shaykhontohur district, which was rated at 1.98, indicating systematic problems in processing applications. Overdue applications are mainly concentrated in four district areas.
In the anti-rating, the Chilanzar and Yunusabad districts lead, each recording 747 delayed issues. Shaykhontohur has 642, and Mirzo Ulughbek has 627 overdue applications.
These four administrative units account for 55.5 percent of all delayed complaints in the city, indicating that the most pressing issues are concentrated in these areas. According to the analysis of the activities of government-affiliated organizations, the most complaints have been directed to the Tashkent city electricity supply joint-stock company.
It received 3953 applications, of which 164, or 4.2 percent, were reviewed after the deadline. The Tashkent city ecology department received 1288 applications, of which 128 or 10 percent were not resolved in time.
In third place is the Main Landscaping Department with 1186 complaints, of which 139, or 11.7 percent, were not completed on time. Overall, during the reporting period, a total of 25,285 applications were registered, of which 19,935 were resolved, and 58 were rejected.
The subject of complaints remains unchanged: the most applications relate to housing and communal services, accounting for 31.2 percent of total applications. Next are complaints related to road infrastructure, which make up 19.9 percent.
Complaints about landscaping account for 3.7 percent, and environmental issues account for 3.5 percent. The Public Oversight Portal is a digital platform created to establish direct communication between citizens and government agencies in Uzbekistan, to monitor the status of applications in real-time, and to ensure the transparency of local government activities.
