Have banks gone too far in the fight against fraud?
The Chairman of the Central Bank, Elvira Nabiullina, emphasized that banks have sometimes gone too far in combating fraud. This was reported by Zamin.uz.
She spoke about this at the "Customer Focus" conference. According to the "Pravilamag" report on this matter, Nabiullina acknowledged that when anti-fraud measures were being taken, some clients were not sufficiently informed about why their funds were blocked.
"We discussed this issue and are working on resolving the problems," she said. Nabiullina also noted that positive changes are being observed in addressing the fraud problem.
According to her, work in this area is ongoing, and better results are expected in the near future. In August, the Central Bank demanded that all banks provide clear reasons for blocking clients' cards, comply with laws and regulations, and explain the procedure for lifting restrictions.
In September, Rosfinmonitoring reported that since the beginning of the year, 840 appeals had been received regarding the blocking of bank accounts. All these cases remain relevant in terms of protecting clients' rights.
