The People's Oversight portal provided updated information reflecting the dynamics of interactions between the capital's administrations and the population. This was reported by Upl.uz.
As of August 2, 2025, a total of 40,796 appeals have been recorded from various areas of Tashkent city since the beginning of the year. Out of these appeals, 24,999 have been resolved, while 4,707 have exceeded the designated time frame.
This situation indicates that there are systemic problems in providing services to the population in some districts. In the rating assessing the effectiveness of district administrations on a 10-point scale, Uchtepa district took the leading position with a score of 8.45.
Following it, Olmazor district scored 7.26, and Mirabad district scored 6.23. These figures indicate that the system for processing complaints and suggestions in these areas is relatively effective.
At the bottom of the rating is Shaykhontohur district, with a final score of only 2.37. Yakka Saroy district (3.95) and Sergeli district (4.33) also have similar low scores.
These numbers draw attention to the inadequacy of the responsiveness and effectiveness of local authorities. The analysis of overdue appeals has allowed for the identification of the most problematic areas.
The highest number of unresolved issues overdue is recorded in Shaykhontohur district, where 666 appeals remain unresolved. In Chilonzor district, this figure is 651, in Mirzo Ulugbek it is 602, and in Yunusabad, it is 535 appeals.
These situations indicate serious delays in responding to the population's appeals. The topics of citizens' appeals remain unchanged.
The issues that most disturb the residents of Tashkent are related to housing and communal services and the state of the urban environment, with a total of 12,153 complaints registered in this area. Close figures are related to architecture, construction, and engineering sectors, with 11,840 appeals recorded.
Additionally, road infrastructure, environmental conditions, and the effectiveness of urban services are also of concern to the population. The organizations operating in the electricity supply sector, Toshkent Electric Networks (ToshETk) and Digital Electric Networks (RES), are among the most criticized.
A total of 4,606 appeals have been received by these agencies, of which 70 have exceeded the deadline. The Ecology Department received 1,215 appeals, of which 34 remain unresolved.
The city internal affairs agencies received 158 appeals, with 14 exceeding the deadline. Feedback systems like the People's Oversight are considered an important part of the "smart cities" concept.
Such systems allow the capital's authorities to quickly address the population's problems while also collecting and analyzing large amounts of data. This serves as a basis for identifying problematic zones in urban infrastructure and making effective management decisions.
