In order to improve the quality of services in the healthcare sector, the Republic Emergency Medical Service Center of Uzbekistan has implemented a Call-back system in all regional branches. This was reported by Zamin.uz.
This innovation was introduced as a pilot project across the republic starting this year, based on the successful experience in the Samarkand region. The main goal of the Call-back system is to quickly identify complaints related to the 103 service, study the reasons for the inquiries, and address them promptly.
As a result of regular monitoring of the activities of emergency medical teams through this system, the number of complaints from the public has significantly decreased. For example, in May-June of last year, there were 783 complaints to the 103 service, while during the same period in 2025, this figure decreased by 32.3 percent to 538.
This positive change confirms not only the implementation of the system but also its effective operation. According to officials, the Call-back system allows for the study of citizens' unique opinions and suggestions, maintaining constant communication with them, and assessing the level of satisfaction with services.
Through this, measures are being taken to improve the quality of emergency medical services, eliminate shortcomings in the system, and strengthen public trust. In conclusion, the introduction of the Call-back system in the republic has marked a new stage in enhancing quality control in emergency medical services and ensuring the interests of the public.
This system is expected to be further developed in the future and widely applied in other sectors as well
