IndiGo, one of India's largest airlines, has encountered a serious operational crisis. This was reported by Zamin.uz.
At the beginning of December, the company canceled or delayed thousands of flights. This situation caused disruptions in the aviation sector and negatively affected the company's reputation and financial performance.
The crisis, which began on December 2–3, was recorded as one of the biggest problems in the history of Indian civil aviation. According to local media, the company canceled more than 3,400 domestic flights in the first days of December.
On December 5 alone, over 1,000 flights were not operated. As a result, tens of thousands of passengers faced inconveniences at major airports in India.
Passengers were unable to get in touch or receive information and were forced to wait in long queues in terminal areas. According to official data, the main cause of this crisis was the introduction of new work rules for pilots and crew members.
According to the new regulations, mandatory rest periods for crew members were increased and the number of night shifts was reduced. This situation led to a shortage of sufficient staff to operate flights at the company.
These disruptions seriously affected major aviation hubs such as Delhi, Mumbai, Bangalore, Hyderabad, and Chennai. The DGCA, which oversees civil aviation, began closely monitoring the company.
Special inspectors were sent to the company's headquarters, and the process of restoring operations was monitored daily. Additionally, the DGCA strengthened control over safety standards and staffing.
The government ordered the company to reduce the winter schedule by 10 percent and announced strict measures against violations. IndiGo CEO Peter Elbers apologized to passengers regarding the situation and stated that the company is working to restore a stable schedule.
He emphasized that the crisis arose due to difficulties in transitioning to the new rules. The company announced its decision to provide compensation vouchers worth 10,000 rupees to passengers for the inconveniences caused.
By December 11, the company reported that the situation was gradually normalizing. From December 9, operational stability was restored, with plans to operate more than 1,950 flights daily.
It is worth noting that in August 2025, IndiGo launched regular flights from Tashkent to Mumbai.
