A pilot project has been launched in the capital of Uzbekistan that allows for real-time monitoring of the movements of emergency medical service teams. This was reported by Upl.uz.
This initiative was implemented by the Emergency Medical Service Center of our Republic in collaboration with Yandex Uzbekistan. The main goal of the project is to ensure transparency in the operations of emergency services and to improve their efficiency.
Currently, a new system is being tested in Tashkent city, which sends an SMS notification with a special link to citizens who call for assistance. Through this link, it is possible to track the movement of the ambulance on a map in the browser.
This allows for determining the estimated time of arrival of assistance and prepares medical personnel in advance for their arrival. This technological solution aims not only to calm those waiting for assistance but also to significantly reduce the burden on the operators of the centers.
According to the Republic's Emergency Medical Service Center, operators across the country handle up to 40,000 calls a day, of which approximately 60 percent are related to emergencies. The ability to monitor independently reduces the number of repeat calls.
The center's director, Abduvoitjon G‘afurov, expressed hope that the digitization processes will make services more convenient and understandable for the population. According to him, the ability to track the movement of the team will speed up preparations for the arrival of assistance and reduce the burden on operators.
In the next phases of the project, it is planned to integrate the system with the Yandex Go mobile application. Through this, users will receive information about the exact location and arrival time of the team via push notifications.
Additionally, the application will provide the opportunity to share this information with family members or loved ones, which is especially important in emergency situations. Currently, the system is only operational in Tashkent city for emergency calls as a test.
However, the center's management is considering the possibilities of expanding it to other regions of the country. The goal is to improve the quality, availability, and responsiveness of emergency medical services for all citizens.
The first centralized emergency medical service in world history was established in 1881 in Vienna, Austria, following a major fire incident.
